Frequently Asked Questions

Please read our FAQ before sending us a message.

Delivery charges will be calculated and added to your cart when you check out and fill in your delivery address.

Our average delivery time is between 5 to 10 days, depending on the country and local Customs regulations.

We accept all major Credit Cards Visa, Mastercard, American Express, Discover, JCB or payment systems PAYPAL / APPLE PAY. 

Despite the ongoing outbreak of COVID 19 worldwide, our operations continue almost normally. We have adapted to effectively protect all our teams and partners. Our goal is to continue to deliver the best possible quality of service in the current environment. Our employees benefit from 100% teleworking for those who can and wish to do so.

All these measures have enabled us to keep our boutique online open, but the situation is constantly evolving: tighter border controls or supply problems may have an impact on our delivery times. We expect delays in our production and delivery processes and cannot guarantee any specific delivery date at this time. We rely on our international carriers, including Fedex and UPS to deliver our products to you and we know that they make every effort to maintain prompt deliveries and a high level of service.

We thank you in advance for your understanding should the delivery of your products be delayed. The current situation presents us with constant challenges and we are doing our best to adapt. We also appreciate your understanding if the usual communication channels take a little longer. We are optimising our workflow in the best possible way to meet the current conditions.

You can track your recent order on this page, or you can log to your account to check all past orders.

Once your is order is confirmed, we will send you by email a detailed invoice. Please make sure you fill in your email address correctly when placing an order.

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