Terms & conditions

1. GENERAL PROVISION

 

Veys & Co. sarl website at:
www.veysandco.com
veysandco.com

 

and other affiliated websites are hereinafter referred to as the “Website”. Veys & Co. sarl is hereinafter referred to as (“VEYS” or “we” or “us”) and operates these Websites pursuant to agreements with VEYS. Please review the following terms and conditions concerning your use of and access to the Website. By accessing, using, and/or downloading any materials or content from the Website, you agree to follow and be bound by these terms and conditions (these “Terms” or this “Agreement”). If you do not agree with these Terms, you may not use the Website.

Questions regarding these General Terms & Conditions, Privacy Policy, Children’s Policies, Ordering & Returns Policies, Disclaimer, or others should be directly sent to VEYS by email: info@veysandco.com.

 

1.1 GENERAL PROVISIONS

Accuracy and Completeness of Information

We strive to ensure that the information on this Website is complete, accurate, and current. However, we cannot guarantee the accuracy, completeness, or currency of any information on this Website. Any features, content, specifications, products, technologies, colors, and prices of products and services described or depicted on this Website are subject to change at any time without notice. Certain measurements and similar descriptions are approximate and are provided for convenience purposes only.

Product Representations

We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors. However, the actual color you see may vary depending on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services on this Website at a particular time does not imply or guarantee that those products or services will be available at any time.

Order Confirmation and Acceptance

While we typically confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice and in our sole and absolute discretion, to limit the order quantity on any product or service, to refuse service to any customer, and/or to refuse access to the Website by any visitor or customer. We may also require verification of information prior to the acceptance and/or shipment of any order.

1.2 GENERAL USE PROVISIONS

COPYRIGHT AND INTELLECTUAL PROPERTY

The materials on this Website, including but not limited to information, documents, products, logos, graphics, sounds, images, compilations, content, and services (collectively referred to as “Materials” or “Content”), are copyrighted works of VEYS and/or its third-party providers (or are permitted/licensed to be used by third-party providers). Unless otherwise specifically provided, none of the Materials may be modified, copied, printed, reproduced, distributed, republished, performed, downloaded, displayed, posted, transmitted, or used in any other manner without the prior written permission of VEYS and/or the applicable third-party provider.

Unauthorized Use of Materials

Except as expressly permitted by VEYS, nothing on this Website shall be construed to grant any license or ownership right in or to the Materials under any of VEYS’s intellectual property rights, whether by estoppel, implication, or otherwise. You are responsible for obtaining any necessary licenses for the use of the Materials. Materials provided by third-party providers have not been independently reviewed, tested, certified, or authenticated by VEYS. VEYS does not provide, sell, license, or lease any of the Materials other than those specifically identified as being provided by VEYS.

Unauthorized Use of Website

Any unauthorized use of any Materials contained on this Website may violate copyright laws, trademark laws, the laws of privacy and publicity, and/or communications regulations and statutes. You are responsible for complying with all applicable local, state, federal, and international laws. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and your computer. You agree to accept responsibility for all activities that occur under your account or password.

Account Suspension and Termination

VEYS or you may suspend or terminate your account or your use of this Website at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. VEYS reserves the right to change, suspend, or discontinue all or any aspect of this Website at any time without notice.

1.3 LINKS TO THIRD PARTY SITES

The Website may contain links or have references to websites controlled by parties other than VEYS. VEYS is not responsible for and does not endorse or accept any responsibility for the contents or use of these third party websites. VEYS is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by VEYS of the linked website and/or the content and materials found at the linked website, except as specifically stated otherwise by VEYS. It is your responsibility to take precautions to ensure that whatever you select for your use is free of viruses or other items of an intrusive nature.

1.4 LICENSES FROM US

VEYS is granting you a revocable, limited license, in compliance with these terms.

1.5 LICENSES FROM YOU

You grant to VEYS and its Third Party Providers the non-exclusive, worldwide right to use, copy, transmit and display any data, information, Content or other Materials, provided to VEYS by you in the course of accessing and/or using the Website. Notwithstanding the foregoing, VEYS’s obligations regarding identification and other information concerning your personal information shall be governed by the terms of the Privacy Policy. The terms of the Privacy Policy are expressly incorporated herein as though set forth in full.

1.6 REPRESENTATIONS AND WARRANTIES

Each party represents and warrants that it has the legal capacity to enter into this Agreement. VEYS further warrants that it will provide the Website and all goods and services in a manner consistent with its business practices, as VEYS, in its sole and absolute discretion, deems fit. If you are representing an entity or individual other than yourself, you represent and warrant that you have the necessary authority to bind them to this Agreement..

1.7 DISCLAIMER OF WARRANTIES

Except as Otherwise Expressly Stated

Except as otherwise expressly provided by VEYS, the materials on the website are provided “as is” and are for use as contracted herein. This means that VEYS and its third-party providers make no representations, warranties, guaranties, or conditions, whether express or implied, with respect to the website, the materials, or the goods and services associated therewith. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and warranties of quality of goods and services.

No Representations Regarding Website and Affiliated Services

VEYS and its third-party providers make no representations, guaranties, or warranties regarding the reliability, availability, timeliness, quality, suitability, truth, accuracy, or completeness of the website and the goods, services, and/or materials associated with the website. Nor do they make any representations regarding the results you may obtain by accessing or using the website and/or the goods, services, and/or materials associated therewith.

Specific Disclaimers

Without limiting the foregoing, VEYS and its third-party providers do not represent or warrant that:

(a) The operation or use of the website or materials will be timely, secure, uninterrupted, or error-free.

(b) The quality of any products, services, information, or other material you purchase or obtain through the website will meet your requirements.

(c) The goods, services, materials, or the systems that make the services and website available are free of viruses or other harmful components.

Data Transfer Limitations

You acknowledge that neither VEYS nor its third-party providers control the transfer of data over communications facilities, including the internet. Therefore, the website and services and/or materials associated therewith may be subject to limitations, delays, and other problems inherent in the use of such communications facilities. VEYS is not responsible for any delays, delivery failures, or other damage resulting from such problems.

As Is Basis

Except where expressly provided otherwise by VEYS, the website and the goods, services, and/or materials associated therewith are provided to you on an “as is” basis. This means that VEYS does not make any warranties or representations regarding the quality of goods and/or services and the persons or businesses referenced on the website.

Third-Party Providers and Affiliated Services

You use third-party providers and affiliated services at your peril and assume all risks related to the use of said third-party providers and services.

1.8 LIMITATION OF LIABILITY

General

The photographs and texts illustrating and describing the Products on our website are for information purposes only and are not contractual. VEYS shall not be liable for any errors or omissions in the photographs or texts displayed on the website.

Maximum Liability

Without limiting the scope of these Terms and Conditions of Sale, and to the extent permitted by applicable law, no claim of any kind, whether as to Products delivered or non-delivery of Products, or otherwise, shall be greater in amount than the purchase price of the Products in respect of which damages are claimed. In no event shall VEYS’s aggregate liability exceed $1,000.00.

Indirect, Punitive, and Special Damages

Neither VEYS nor its third-party providers shall be liable to anyone for any indirect, punitive, special, exemplary, incidental, or consequential damages, or for any damages to your computer, telecommunication equipment, or other property, and/or for the loss of data, content, images, revenue, profits, use, or other economic advantage, arising out of, or in any way connected with this agreement, including but not limited to the accessing or use of, or inability to use, the website and the services associated therewith, including but not limited to the downloading of any materials. This includes, but is not limited to, actions in contract, negligence, or other tortious actions. This even applies if the party from whom damages are being sought or the third-party provider have been previously advised of the possibility of such damages.

Exception to Liability Limitation

The limitation of liability set forth in this section shall not apply in the event of your breach or related to your indemnity obligations. This paragraph shall not affect the rights listed below in the section titled “Indemnities.”

1.9 INDEMNITIES

You agree to defend, indemnify, and hold harmless VEYS and its third-party providers from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or in connection with any third-party claim against VEYS or its third-party providers that is related to your use of the Website and/or the goods, services, or materials associated with the Website.

Exception to Indemnification Obligations

VEYS shall not be liable to indemnify you for any claim of infringement arising from:

(a) Use of the Website and/or the goods, services, or materials associated with the Website other than in accordance with this Agreement;

(b) Combination of the Website and/or the goods, services, or materials associated with the Website with any other products, services, or materials; or

(c) Any third-party products, services, or materials.

1.10 YOUR RESPONSIBILITIES

You agree to comply with all applicable local, state, national, and foreign laws, treaties, regulations, and conventions in connection with your use of the Website. This includes, without limitation, laws related to data privacy, international communications, and the exportation of technical or personal data from locations other than the location from which VEYS controls and operates the Website and services associated therewith.

PROHIBITION ON VIOLATING RIGHTS

You expressly agree not to violate any rights of publicity or privacy of any person, or defame any person or entity.

1.11 MISCELLANEOUS PROVISIONS

JURISDICTION AND APPLICABLE LAW

This Agreement shall be governed by and construed in accordance with the laws of Switzerland. No choice-of-law rules of any other jurisdiction shall apply. Any dispute, action, claim, or cause of action arising out of or in connection with this Agreement or the Website shall be subject to the exclusive jurisdiction of the cantonal and federal courts located in Geneva, Switzerland.

ENTIRE AGREEMENT

This Agreement constitutes the entire understanding between the parties with respect to the use of the Website and supersedes all prior and contemporaneous communications, representations, or agreements, whether oral or written.

MODIFICATIONS

VEYS reserves the right to modify these Terms at any time by posting the updated Terms on the Website. You are responsible for reviewing the Terms periodically to ensure that you are familiar with the current version. Your continued use of the Website after any such modifications constitutes your acceptance of the modified Terms. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages of the Website. Your continued use of the Website after any such changes and/or postings shall constitute your consent to such changes.

SEVERABILITY

If any provision of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be struck from this Agreement and the remaining provisions shall remain in full force and effect.

NO JOINT VENTURE, PARTNERSHIP, EMPLOYMENT, OR AGENCY

No joint venture, partnership, employment, or agency relationship exists between VEYS and you as a result of these Terms or use of the Website.

ASSIGNMENTS

You may not assign this Agreement without the prior written consent of VEYS. Any purported assignment in violation of this section shall be void.

THIRD-PARTY SERVICE PROVIDERS

VEYS reserves the right to use third-party providers in the provision of the Website and/or the goods, services, and/or materials associated therewith.

WAIVER

The failure of either party to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by such party in writing.

COSTS OF LITIGATION

In the event of any litigation of any controversy or dispute arising out of or in connection with this Agreement, its interpretation, its performance, or the like, the prevailing party shall be awarded reasonable attorneys’ fees and expenses, court costs, and reasonable costs for expert and other witnesses attributable to the prosecution or defense of that controversy or dispute.

RESERVED RIGHTS

All and any rights not expressly granted herein are reserved by VEYS.

1.12 INTELLECTUAL PROPERTY NOTICES

Elements of the Website are protected by copyright, trademark, trade dress and other laws and may not be copied or imitated in whole or in part. No logo, graphic, sound or image from the Website may be copied or retransmitted unless expressly permitted by VEYS.

All VEYS trademarks and/or other VEYS identifiers referenced herein are trademarks of VEYS & Co. sarl and/or its affiliates or owners and may be registered in certain jurisdictions.

Copyright © 2024 VEYS & Co. sarl. All rights reserved.

1.13 FORCE MAJEURE

VEYS will make every reasonable effort to fulfil its obligations. However, VEYS cannot be held responsible or liable for delays or failure to deliver caused by circumstances beyond its reasonable control (“force majeure”). Such circumstances include without limitation strikes and industrial action by third parties, civil commotion, riots, wars, natural catastrophes or any others that make impracticable or impossible the production, transportation or delivery of Products. 

In the event of a delay caused by force majeure, VEYS’ obligations will be suspended and the time for performance of our obligations will be extended for the duration of the event. VEYS will perform its obligations as soon as reasonably possible, and it reserves the right to allocate any remaining Product supply among customers in a fair and reasonable manner.

2. ORDERING & RETURNS POLICIES

Section 2 of the General Terms and Conditions.

2.1 Payment Methods

We accept payments through Visa, MasterCard, American Express, JCB, Discover, and Diners Club via our payment system provided by Stripe or Paypal. Cash On Delivery (COD) orders or debit cards are not accepted. We do not accept credit card numbers sent via email, as this method is not secure.

The billing address you provide must match the billing address on record with the financial institution that issued the credit card. In the event of a credit card authorization failure, we reserve the right to cancel your order without prior notification. If a credit card is declined, we are unable to address credit card issues with your financial institution. It is your responsibility, as a consumer, to resolve credit card problems with the issuing institution.

Our store exclusively accepts online orders and does not facilitate orders through telephone, postal mail, email, or fax.

If you encounter difficulties while using the site, it is possible that your web browser requires an update. We recommend using the latest version of Microsoft Internet Explorer (Edge), Mozilla Firefox, Google Chrome, or Apple’s Safari.

2.2 Shipping and handling charges

When you check out, you can view the shipping and handling charges for your order. In the rare case that shipping and handling charges exceed the amount shown, we will notify you. The country, state or province may require tax to be applied to shipping and handling charges.

Please see our Shipping Policy page here.

We use standard ground shipping for the best value and lowest carbon footprint for all orders.

Orders ship Monday through Friday, excluding holidays. Please allow one workday for processing & packing of orders. During peak season (late Nov to early Jan) orders can take slightly longer to process.

Delivery will be made by DHL, Swiss Post or Fedex. Our contract with you ends once the courier service collects the products from us. We are not responsible for any loss or damage to the products once they have left our warehouses.

International orders are an important part of how we serve our customers around the world.  As such, we charge a FLAT FEE for delivery which includes duties/customs charges.

All VEYS orders ship from our headquarters in Geneva, Switzerland or our shipping partner in France.  Our average delivery time is usually less than 7 days from the day your order is confirmed. Specific items, personalized or tailor-made products orders generally deliver in 6 to 8 weeks.

Our flat delivery fee schedule is as follows:

  • USA, Canada, Mexico, EU, and UK : 25CHF
  • Middle East and Asia (Excluding the Philippines) :35CHF
  • Philippines : 45CHF 
  • Switzerland : free delivery on all orders

Shipping is free for cart exceeding a total amount of 350 CHF (VAT included) (around 400 U$D),

To place an order for an international shipment, browse our web site and add items to your cart as usual. When you have finished adding items to your cart, go to the Shopping Cart page and select the country associated with your billing address, and follow the instructions.

Didn’t receive your order confirmation or tracking details? Please reach out to our customer service team. All inquiries regarding your international order should be directed to info@veysandco.com

Freight Forwarders: 

VEYS does not ship to Freight Forwarders under any circumstances. VEYS ships via DHL, Swiss Post or FedEx and currently does not offer delivery services to PO Boxes or APO/FPO addresses.

 

Delivery timeframe:

Europe/Switzerland/United Kingdom: 4-5 working days

USA & Canada: 4-8 working days

2.3 RETURNING MERCHANDISE

You can return most new items in the original packaging for a full refund within 14 days after delivery, as noted below:

To initiate a return, contact VEYS customer service at info@veysandco.com

You have to notify us in writing within thirty (14) days of delivery of the product.

The refund will be for the full value paid of the returned items, unless otherwise noted.

Shipping & return shipping and handling fees will not be refunded.

Credit for returned items will be applied to the credit method that was used to make the purchase.

If the return is due to defective products or an inaccurate product descriptions contact VEYS customer service at info@veysandco.com to initiate the return.

Please see the Return Policy page here.

Sure, here is the merged legal brief in proper British English:

RETURN POLICY

VEYS & Co. is committed to providing our customers with high-quality merchandise and exceptional service. We stand behind the quality of our products and offer a comprehensive return policy that allows you to return or exchange items purchased from our website.

Return Eligibility

  • Eligible Items: All in-stock regular merchandise purchased from www.veysandco.com is eligible for a return within 14 days of the purchase date.
  • Exclusions: The following items are not eligible for return:
    • Special order items
    • Custom and personalized pieces
    • Sale items
    • Items purchased with a promo code

Refund Policy

  • Refund Amount: Refunds will be issued in the form of store credit or a full refund to the original payment method,minus the cost of return shipping.
  • Return Shipping Costs: The customer is responsible for return shipping costs. For local Swiss returns, we will provide you with a free shipping label.
  • Refund Processing: Refunds will be processed within 5-10 days upon arrival of the return package. The refund will reflect in your bank account within 1-3 workdays, depending on your bank’s processing time.

Return Procedure

To initiate a return, please follow these steps:

  1. Initiate a Return Request: Visit our Returns Portal or click here to start a return request.
  2. Prepare the Return Package: Package the return shipment securely using the original shipping packaging, if possible. Affix the provided return label to the package.
  3. Ship the Return Package: Send the return package to the designated address provided in the return confirmation email.

Exchange Policy

If you wish to exchange an item for a different size or color, you will need to return the original item and place a new order for the desired item. We are currently unable to directly exchange items.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately to initiate a replacement or refund process.

Warranty Information

For any manufacturer defects or warranty claims, please refer to our Warranty Policy.

Additional Notes

  • Please carefully review the size charts provided on our website to ensure the correct fit.
  • Returning items has a significant environmental impact due to the associated shipping and packaging. We encourage you to make informed purchasing decisions to minimize returns.
  • We reserve the right to refuse returns for items that do not meet the eligibility criteria or are not in the original condition.

We uphold the quality of our merchandise and offer a 14-day return policy from the purchase date. If, for any reason, you are dissatisfied, we accept returns for a refund (to your original payment method) or a store credit. The cost of return shipment to us will be deducted from the refund. Refunds will only be issued for returned merchandise that is in stock, unused, undamaged, and received within 14 days of the purchase date. The merchandise must be accompanied by the original internal packaging. The determination of the product condition and acceptability for return is at our sole discretion.

To initiate a return, please utilise our RETURN PORTAL or find it at the end of the website page. Special order items, custom and personalised pieces, sale items, and items purchased with a promo code are FINAL SALE and may not be returned for any reason. To confirm if an item is final sale or eligible for a return and refund, please email info@veysandco.com. VEYS cannot be responsible for return merchandise prior to our receipt.

Please note that merchandise purchased from www.veysandco.com may NOT be returned to any physical VEYS boutique or retailer. Similarly, merchandise purchased in a VEYS Boutique or from a VEYS retailer may not be returned to our office in Switzerland.

The customer is responsible for return shipping costs. For local Swiss returns, we will provide you with a shipping label free of charge. All items must be returned in the original condition, including original packaging, attached tags, documentation, and all accessories. Returns will be refused if items arrive used or damaged (e.g., visible scratches), improperly packed, or if any of the mentioned components are missing. Please ensure that returns are carefully packaged.

When ordering VEYS products, refer to the sizing charts to determine the correct size. Be mindful that returning your order has a significant environmental impact due to excess shipping and packaging. All sales of discounted items are final and do not qualify for a return and refund.

To initiate a return, please click here.

We do not accept used items, but we are happy to assist you with any manufacturer defects and warranty replacements. Please refer to our warranty policy here.

Received a damaged or incorrect item? Contact us.

Tips For Returning Your Item:

Package the return shipment securely. Use the original shipping packaging when possible. Affix the return label to the package. Please remove or cover all old labels and barcodes.

Exchanges:

You do not like the colour or made a mistake on size ordering?

Please proceed to create a new order on our website for the item you want. To return your original order, follow the ‘returns’ procedure. You’ll receive a refund for items returned in new and unused condition. At present, we are not able to facilitate direct ‘exchanges.’

14 Day Policy:

Our 14 Day Return policy starts on the day the order is placed and includes weekends and public holidays. Refunds will be processed within 5-10 days upon the arrival of the return package, but we endeavour to process refunds faster where possible. Depending on your bank, it takes 1-3 workdays for the refund to appear in your bank account.

2.4 Value Added Tax (VAT) / Sales Tax.

Value Added Tax or Sales Tax will be levied on your order if it is dispatched from the same jurisdiction as your shipping address. Certain regions necessitate the assessment of tax on both the product cost and associated shipping and handling charges.

2.5 Online Gift Cards

Periodically, we may make available online Gift Cards for purchase. Gift Cards acquired through this platform are exclusively redeemable for products offered on this website and are non-negotiable for cash, except as mandated by applicable law. Gift Cards cannot be reloaded.

In the event that a Gift Card purchased on our website is misplaced or stolen, a replacement Gift Card will be issued, equivalent to the remaining balance, provided the purchaser furnishes the Gift Card confirmation email and Gift Card number as evidence of the purchase. To report a lost or stolen Gift Card, please contact us at info@veysandco.com.

For additional terms and conditions, refer to the Gift Card Confirmation email received upon purchase.

2.6 Returns, Credits, and Outstanding Balances

Upon receipt and processing of your return, we will notify you via email. The reimbursement to your credit card should be completed within 10 business days from the date of this notification. The credited amount should be reflected on your statement within one or two billing cycles, contingent upon your financial institution’s billing cycle.

2.7 Billing Timing

Credit Cards: Authorization of your credit card occurs at the time of checkout. In the event of unsuccessful authorization, you will be notified during the checkout process and given the option to utilize an alternative card or payment method. Upon successful authorization, your order undergoes scrutiny through a fraud and identity theft security system. If approved, you will receive a confirmation email. Should you not receive a confirmation email within 12 hours of placing your order, kindly contact us promptly.

2.8 Damaged and Defective Items

If an order arrives with evident shipping damage, please decline the delivery. If you have accepted the delivery and subsequently discover shipping damage, promptly contact the fulfiller using the provided contact details.

Retain all packaging material and paperwork associated with the order if shipping damage is a potential concern. Disposal of packaging material or attempting to return merchandise without prior contact with the fulfiller may compromise our ability to file a claim, and credit for the return may not be guaranteed.

2.9 Limits of Responsibility

We disclaim any responsibility for damage initiated by the user and/or loss of parts incurred during the operation or use of the product.

2.10 Price and/or Description Modifications

All prices, images, and descriptions on this website are subject to change. We bear no responsibility for inadvertent errors. Any discrepancies related to price or promotions must be reported within 7 days.

By placing an order with us, you agree to the prices and terms stipulated on this website. Differences in price concerning past or future prices in our store or any other store are non-refundable.

2.11 Errors on Our Site

Prices and product availability are subject to change without prior notice. Corrections will be made upon discovery of errors.

Should an ordered item be out of stock, an email detailing the particular item and guidance on the next steps will be sent to you.

 

 

3. Privacy Policy

Please see the Privacy Policy page here.

4. Childen’s Policies

If you are under the age of 18, you must have your parent or legal guardian set up your account and have them agree to these terms. If you are under the age of 18, your parent or legal guardian’s consent to these terms is ongoing and they hereby warrant that they will review these terms for changes, and if any occur, that they will be amenable thereto until you reach age 18, at which point you hereby give your consent to these terms. Furthermore, to the extent any user under the age of 18 makes a submission of copyrighted materials heretofore, their parent or legal guardian hereby grants VEYS all rights to utilize the copyright and image / likeness embodied therein.

VEYS is committed to protecting the online privacy of children. We do not accept submissions from persons under the age of 13. In accordance with the Children’s Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13.

– If you are under 13, we cannot accept any submissions from you.

– If you are under 18, we cannot sell you anything. You may shop at https://www.veysandco.com/ only with the involvement of a parent or guardian.

5. Disclaimer

NEITHER THE SELLER NOR THE MANUFACTURER SHALL BE LIABLE FOR ANY INJURY, LOSS, DAMAGES, DIRECT OR CONSEQUENTIAL, ARISING OUT OF THE USE OR INABILITY TO USE THESE PRODUCTS.